At Luulink, we strive to provide you with exquisite jewelry pieces that enhance your style and reflect your individuality. However, we understand that sometimes a return or exchange may be necessary. To ensure a seamless and fair process, we have developed the following returns policy:
1. RETURNS DUE TO DEFECTIVE PRODUCT OR ORDER:
If you receive a defective product or an order that doesn't meet your expectations, we're here to make it right.
Eligible Scenarios Include:
- The product arrives damaged or flawed.
- The received item differs significantly from what was ordered.
- Size discrepancies occur, where the received size does not match the ordered size.
Upon verification of the issue, we offer the following solutions:
- A replacement of the product, subject to availability.
- If the product is unavailable, a full refund will be issued to the original payment method.
2. RETURNS DUE TO UNMET EXPECTATIONS:
We understand that sometimes a piece of jewelry may not meet your expectations for various reasons.
Eligible Scenarios Include:
- The item doesn't match your style preferences.
- You've changed your mind about the purchase.
- The jewelry doesn't fit as expected.
In such cases, we offer the option for a return or exchange within 30 days of receipt.
3. RETURN POLICY CONDITIONS:
- All return requests must be initiated within 30 days of receiving the order.
- Returns requested beyond the 30-day period will not be accepted.
- The customer is responsible for covering return shipping costs.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds or exchanges will be processed upon receipt of the returned item in its original condition, with no signs of wear or damage.
- Please allow 12 to 20 days for refunds to be processed and reflected on your statement.
- Refunds or exchanges will be processed upon receipt of the tracking number provided by the customer.
- Custom-made or personalized jewelry pieces are not eligible for returns or refunds unless they are defective.
4. BUYER PROTECTION: We prioritize your satisfaction and confidence in shopping with us. Therefore, if your ordered product fails to be delivered within 90 days, you are entitled to a full refund.
At Luulink, we value your trust and are committed to ensuring your shopping experience exceeds your expectations. If you have any questions or need assistance with a return, our dedicated customer support team is here to help.
